Dispatch and Delivery

Delivery & Dispatch

We aim to dispatch your order as quickly as possible. Most orders are dispatched promptly (max 3-5 working days), but occasionally there may be a delay while we wait for ingredients to arrive from our suppliers. If there is a significant delay, we’ll contact you to let you know the reason and discuss whether you’d prefer an alternative product or would like to wait for your order.

Delivery charges

Delivery costs are based on the weight of your order:

• 1-2 items: £3.99, usually under 1kg
• 3-4 items: £5.49, usually 1-2kg
• 5-12 items & gift packs: £6.99, usually over 2kg
• Orders over £50: FREE delivery

We normally use EVRi for parcels under 5kg. Heavier parcels may be sent by FedEx, EVRi, Parcelforce or Royal Mail, depending on the order and destination.

For the Highlands, Islands, Jersey and Guernsey, we use EVRi or Royal Mail.

Wholesale customers: Please contact us directly for delivery costs.

If your parcel hasn’t arrived

If your tracking says your parcel has been delivered but you can’t find it:

• Check your order confirmation and tracking information. This will have been emailed to you.
• Check around your property and with neighbours.
• If you still can’t find it, email hello@craftycook.co.uk by replying to your order confirmation email.
• We’ll contact the courier and investigate this for you.

Please bear with us while the courier investigates, as this can sometimes take a little time. Once they confirm that a parcel is missing or has been delivered incorrectly, we’ll contact you to agree the next steps.

Thankfully, missing parcels are very rare, but if it happens, we’ll do our best to help.